Overview
At Iman Raudah, we prioritize customer satisfaction and product quality. However, please note that we only accept returns and exchanges for items that are defective or incorrectly delivered. Returns for other reasons will not be entertained.
Our return policy is valid for 7 days from the date you receive your item. If more than 7 days have passed, unfortunately, we are unable to offer you a return or exchange.
Eligibility for Return
To be eligible for a return:
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The product must be either damaged or wrongly delivered.
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The item must be unused, in its original condition, and in its original packaging.
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Proof of purchase and photo evidence of the defect or error must be provided when making a return request.
Please note:
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Returns are not accepted for reasons other than product defects or delivery mistakes.
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Exchanges can only be made for the same design or product model.
Return Process
If you receive a defective or incorrect item, please contact us immediately via WhatsApp or email and provide clear photos of the issue for our review.
Once we verify the issue, we will:
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Arrange for the return shipping at our cost.
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Proceed with the exchange for the correct or non-defective item.
Do not send the product back to us without prior confirmation.
Refunds
At this time, we do not offer refunds. We only offer exchanges for defective or incorrectly shipped items.
Shipping Costs
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For eligible returns (defective or incorrect items), the return shipping costs will be fully covered by Iman Raudah.
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We recommend using a trackable shipping method when returning an item to ensure safe delivery.
Non-Returnable Items
The following items are not eligible for return:
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Products returned after the 7-day return window.
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Products that are damaged due to customer mishandling.
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Products used or not in their original packaging.
Need Assistance?
If you have any questions regarding our return policy or would like to request a return, please contact us at:
📞 WhatsApp: 6011-6790 9702