Website Usage

By accessing and using this website, you agree to comply with the terms and conditions outlined here. Please read these terms carefully. Your continued use of our website, submission of orders, or interaction with our services signifies your acceptance of these terms. These terms shall take precedence over any other terms attached to purchase orders, even if signed by Iman Raudah or its representatives.

Iman Raudah reserves the right to update or amend these terms and the website content at any time without prior notice.

When you place an order through our website, you agree that we may store your contact information in our system to send you updates regarding your order, shipping status, and product feedback requests.

Order Confirmation

Receiving an order confirmation, whether via email or other means, does not automatically mean that your order has been accepted. Iman Raudah reserves the right to approve or reject any order for any reason, even after the order has been submitted. We also reserve the right to limit the quantity of items purchased per order.

In certain cases, we may request additional verification or information to proceed with the processing of your order. All orders must be accompanied by successful payment authorization.

Limitation of Liability

Iman Raudah is not responsible for any loss, damage, or harm resulting from the use of this website or any linked sites. We also reserve the right to cancel or refuse any orders at our discretion. In the event of cancellation, we will make every effort to contact you using the information you provided, and any payment received will be refunded through the original payment method.

Shipping & Delivery

The delivery timeframes provided are estimates and may vary based on circumstances beyond our control. Iman Raudah shall not be held responsible for any delays, damages, or losses resulting from late delivery.

For orders containing multiple items, we may perform partial shipments if certain products are temporarily unavailable. We will inform you as soon as possible using the contact details provided.

By placing an order with us, you accept the shipping terms stated in this policy.

Product Inspection

Customers are advised to inspect all products immediately upon receipt. Any defects or issues must be reported to us within 24 hours of receiving the order. Claims made after this period may not be accepted.

Shipping Address Accuracy

The shipping address provided during checkout will be used to fulfill your order. If you have entered an incorrect address, please contact us immediately. Once your order is processed, address changes cannot be made.

Iman Raudah is not responsible for orders delivered to incorrect addresses provided by customers and will not be liable for any resulting losses.

Pricing Policy

All prices displayed on our website are subject to change without prior notice.

Return & Exchange Policy

Our return policy allows exchanges only for defective or incorrectly delivered items. Please refer to our full [Refund & Return Policy] for detailed information.

Items must remain unused, in their original condition, and in original packaging. Returns for other reasons are not accepted.

Order Cancellation

Order cancellations are possible only if the cancellation request is made before the order is shipped. Once the order has been dispatched, cancellations will not be allowed.

In some cases, Iman Raudah reserves the right to charge up to 50% cancellation fee if the package can no longer be retrieved from the delivery process.

Contact Us

If you have any questions regarding these terms and conditions, please feel free to contact our customer support team:

📞 WhatsApp: 6011-6790 9702